Terms of service

Terms & Conditions

Last Updated: September 28, 2026

These Terms & Conditions govern your use of our website and the purchase of products from HONG KONG QILAI INFORMATION CO., LIMITED.

By using our website or placing an order, you agree to these Terms & Conditions.

1. Website Use

You agree to use our website only for lawful purposes.

You must not use the website in a way that could damage, disable, overload, or interfere with the operation or security of the website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, specifications, and prices are accurate.

However, colors and visual appearance may vary depending on your device, screen settings, lighting, or photography conditions.

Product availability may change without notice.

3. Pricing

All prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product information, or other errors.

If an obvious pricing or listing error occurs, we may contact the customer before processing the order.

4. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in situations involving:

• Incorrect pricing
• Product availability issues
• Suspected fraudulent activity
• Payment problems
• Incorrect customer information
• Shipping restrictions

If we cancel an order after payment has been received, an applicable refund will be issued.

5. Payment

Orders must be paid using an available payment method shown at checkout.

Payment authorization may be subject to verification by the relevant payment provider.

An order may not be shipped until payment has been successfully confirmed.

6. Intellectual Property

Unless otherwise stated, website content including text, images, graphics, logos, product descriptions, and other materials is owned by or licensed to us.

You may not reproduce, copy, distribute, modify, or commercially exploit our website content without prior written permission.

7. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, and other technology providers.

Your use of these services may also be subject to the relevant third party's terms and policies.

8. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits any consumer rights or legal protections that cannot lawfully be excluded.

9. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on this page with the revised date.

10. Contact

HONG KONG QILAI INFORMATION CO., LIMITED

Room 13, 7/F House of Corona, 50 Hung To Road, Kwun Tong, Kowloon, Hong Kong

Email: [email protected]