Shipping policy

Shipping Policy

Last Updated: September 28, 2026

Thank you for shopping with us. We aim to process and deliver your orders as efficiently as possible.

1. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

If additional information is required to verify an order, we may contact you using the information provided at checkout.

2. Shipping Time

Estimated delivery times depend on the destination, shipping method, product availability, and carrier.

The estimated delivery time displayed at checkout or communicated in your order confirmation should be considered an estimate rather than a guaranteed delivery date.

Delivery may take longer during:

• Public holidays
• Major shopping events
• Severe weather
• Carrier disruptions
• Customs inspections
• Remote-area deliveries
• Other circumstances beyond our reasonable control

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

The final shipping cost may vary depending on the destination, order size, product dimensions, weight, and selected shipping method.

4. Tracking Information

When tracking information is available, we may provide a tracking number through email or your order information.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order has not yet been shipped, please contact us as soon as possible if you need to correct your shipping information.

If an order has already been shipped, we may be unable to change the delivery address.

Additional shipping charges may apply if a package needs to be reshipped due to an incorrect or incomplete address provided by the customer.

6. Delayed or Lost Packages

If your order appears to be significantly delayed, please contact us so that we can assist with checking the shipment status.

If a package is confirmed as lost by the carrier, we will work with the customer and the carrier to determine an appropriate solution.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product and contact us as soon as possible.

Photos and other relevant information may be requested to assist with a damage claim.

8. Contact

HONG KONG QILAI INFORMATION CO., LIMITED
Email: [email protected]