Privacy policy

Privacy Policy

Last Updated: September 28, 2026

HONG KONG QILAI INFORMATION CO., LIMITED ("we", "us", "our", or "the Company") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our website.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect information including:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Product preferences and purchase history
• IP address and browser information
• Device information
• Information you voluntarily provide when contacting our customer service

We do not intentionally collect sensitive personal information unless it is necessary to provide a service requested by you.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Arrange delivery of purchased products
• Process payments
• Send order confirmations and shipping updates
• Respond to customer inquiries
• Handle returns, refunds, and exchanges
• Improve our website and services
• Prevent fraudulent or unauthorized transactions
• Provide customer support
• Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers.

We generally do not directly store complete payment card numbers or security codes on our servers. Payment information may be processed and protected by the relevant payment service provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and provide a better shopping experience.

You may adjust your browser settings to refuse certain cookies. However, disabling cookies may affect some website functions.

5. Sharing of Information

We do not sell your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website and hosting service providers
• Customer service providers
• Fraud prevention and security providers

These parties may only receive information reasonably necessary to provide their services.

6. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, resolve disputes, maintain business records, and comply with applicable laws.

8. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

To make a privacy-related request, please contact us.

9. Contact Us

HONG KONG QILAI INFORMATION CO., LIMITED
Room 13, 7/F House of Corona, 50 Hung To Road, Kwun Tong, Kowloon, Hong Kong
Email: [email protected]