PAYMENT POLICY

Last Updated: September 28, 2026

At HONG KONG QILAI INFORMATION CO., LIMITED, we provide secure and convenient payment options for customers purchasing products through our website.

1. Accepted Payment Methods

Depending on your location and availability at checkout, we may accept the following payment methods:

• PayPal
• Visa
• Mastercard
• American Express
• Other payment methods displayed at checkout

The payment methods available to you will be displayed during the checkout process.

Payment method availability may vary depending on your location, order details, payment provider, and other applicable conditions.

2. Payment Authorization

When you place an order, your payment may be subject to authorization or verification by the relevant payment provider.

An order will only be considered successfully paid after the payment has been successfully authorized and confirmed.

If a payment is declined, rejected, or cannot be authorized, the order may not be processed until a successful payment has been received.

We do not have access to your complete payment card number or security code when payment information is processed directly by a third-party payment provider.

3. Payment Security

We use third-party payment service providers to process online payments.

Payment information is transmitted through the applicable payment provider's secure payment system.

Customers should never send complete credit card numbers, CVV/security codes, passwords, or other sensitive payment information to us by email.

4. Order Confirmation

After a successful payment, you may receive an order confirmation containing information such as:

• Order number
• Products purchased
• Order amount
• Shipping information
• Payment confirmation

Please review your order confirmation carefully.

If you notice an error in your order information, please contact us as soon as possible at [email protected].

5. Currency and Prices

Product prices and applicable shipping charges will be displayed on the website or during checkout.

The currency used for your transaction will be displayed before you complete your purchase.

If your bank or payment provider performs currency conversion, additional exchange-rate differences or fees may apply according to the terms of your bank or payment provider.

6. Payment Verification

For security and fraud-prevention purposes, we or our payment providers may conduct additional verification of certain transactions.

In some circumstances, an order may be delayed, declined, or cancelled if payment information cannot be successfully verified or if the transaction presents a security or fraud concern.

If an order is cancelled after payment has been successfully received, an applicable refund will be issued according to our Return & Refund Policy.

7. PayPal Payments

When PayPal is available as a payment option, customers may complete their purchase through PayPal's payment system.

PayPal transactions are subject to the applicable PayPal terms and policies.

We do not add a separate surcharge specifically for choosing PayPal as a payment method. PayPal's current U.S. User Agreement prohibits sellers from imposing a surcharge for accepting PayPal.

Where PayPal is offered on our website, we will present the payment option in a manner consistent with the applicable PayPal requirements.

8. Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the transaction.

After we process a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, PayPal, or other payment provider.

For complete information about returns and refunds, please refer to our Return & Refund Policy.

9. Payment Disputes

If you experience a problem with a payment or order, please contact us first so that we can review the issue and assist you.

Please provide your order number and the email address used to place the order.

We will review payment-related inquiries and work with the relevant payment provider where necessary.

10. Contact Us

HONG KONG QILAI INFORMATION CO., LIMITED

Business Address:
Room 13, 7/F House of Corona,
50 Hung To Road, Kwun Tong,
Kowloon, Hong Kong

Email:
[email protected]